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Some things to check before calling for service

Outdoor Unit – Inspect the outdoor unit for clogged condenser coil (grass cuttings, leaves, dirt, dust, lint or bushes). Ensure that branches, twigs or other debris are not obstructing the condenser fan.

Air Filter – If it is very dirty it can restrict airflow and reduce performance

Thermostat setting – Make sure that the system switch of the thermostat is “on” or switched to the correct mode (“heat” or “cool”) and that the temperature is set low enough for cooling or high enough for heating.

Energy management system – If the power company has a load management device, learn from them what the lights on their control box mean.

Circuit Breaker – If either unit does not run (most homes have two sections – indoor and outdoor) check the circuit breaker. Some breakers do not show that they are tripped. Shut it off all the way and switch it back on again to be sure that it is reset. Only try this once. If it trips or the system stops soon, you have a problem that needs service.

What’s that cloud of steam coming off my heat pump? – In heating season or cold weather, outdoor heat pump sections may accumulate frost during certain operating conditions. Defrost cycles will run until all frost is melted or for up to ten minutes before switching back to the heating cycle automatically. The cloud you see coming off your heat pump is merely water vapor condensing into a mist in the cold outside air.

No air blowing – If there is no air blowing at the indoor registers there may be ice on the indoor coil restricting airflow. At the thermostat set the fan to “on” instead of “auto” and set the heat/cool/off switch to “off” to allow the ice to melt. And call for service.

Integrity Air can help you with your air conditioning needs. We service all the major brands — just check the list below.

If you don’t see the brand name of your unit, call us.